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<h1 class="auto-style2">
ILM Level 5 Certificate in Service Improvement - <br />
New Qualification from The Results Driven
Group</h1>
<p style="font-size: small"><font color="black" face="Trebuchet MS">
<span style="font-size: medium">Dear Sir/Madam</span></font></p>
<p class="x_MsoNormal">
<span style="FONT-FAMILY: 'Trebuchet MS','sans-serif'; COLOR: #001cf6">
‘Service improvement is now more critical to any organisation than
ever before. If you get it right it can have a massive impact
on the development of your organisation. Get it wrong and it
can put the progression of the organisation back years, as this can
damage the organisation's future on a whole range of levels.</span></p>
<p class="x_MsoNormal">
<span style="FONT-FAMILY: 'Trebuchet MS','sans-serif'; COLOR: black">
The ILM Level 5 Certificate in Service Improvement aims to equip
learners with the skills to lead a service improvement project at
their workplace.</span></p>
<p class="x_MsoNormal">
<span style="FONT-FAMILY: 'Trebuchet MS','sans-serif'; COLOR: black">
The qualification comprises of two mandatory units and covers the
preparation, methodologies and implementation of service
improvement.</span></p>
<p class="x_MsoNormal">
<span style="FONT-FAMILY: 'Trebuchet MS','sans-serif'; COLOR: black">
In the first unit learners gain an insight into the principles of
lean production, six sigma, kaizen/continuous improvement and
related models.</span></p>
<p class="x_MsoNormal">
<span style="FONT-FAMILY: 'Trebuchet MS','sans-serif'; COLOR: black">
They also look at problem measurement and analysis moving on to the
second mandatory unit where they complete, evaluate and report on a
service delivery improvement in their workplace.</span></p>
<p class="x_MsoNormal">
<span style="FONT-FAMILY: 'Trebuchet MS','sans-serif'; COLOR: black">
This is a problem solving course which will allow you to specify a
problem in your organisation which is causing it difficulty and
during the course of the training and through your project you will
be provided with the knowledge and skills to get to the root of the
problem, source and implement improvement solutions.</span></p>
<p class="x_MsoNormal">
<span style="FONT-FAMILY: 'Trebuchet MS','sans-serif'; COLOR: black">
These skills can then be utilised to solve other problems in the
future development of the organisation</span></p>
<p class="MsoNormal">
<span style="font-size:12.0pt;font-family:"Trebuchet MS","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
mso-fareast-language:EN-GB">
<span style="color:blue">
<b>
<a href="http://www.resultsdrivengroup.co.uk/course.aspx?CourseID=275">
<span class="auto-style50">Programme Delivery Dates</span></a></b></span></span></p>
<p class="MsoNormal">
<span style="font-size:12.0pt;font-family:"Trebuchet MS","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
mso-fareast-language:EN-GB">
<span style="color:blue">
<b>
<a href="http://www.resultsdrivengroup.co.uk/course.aspx?CourseID=361">The ILM Level 5
Certificate in Service Improvement</a><a href="http://www.resultsdrivengroup.co.uk/Docs/RDT77%20L5%20Award%20Management%20Consultancy%20Jan%202013%20Derbyshire.doc" class="auto-style42">
(4-day course)</a></b><a href="http://www.resultsdrivengroup.co.uk/Docs/RDT77%20L5%20Award%20Management%20Consultancy%20Jan%202013%20Derbyshire.doc" class="auto-style42"><span class="auto-style50">
</span> </a></span>
<span class="auto-style50">
will take place </span>on 14 November and 12 December 2013, 09
January and 07 February 2014<span style="line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-font-weight: bold">
at our training centre in London.</span>
<span style="line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-font-weight: bold">
<strong><br />
<br />
<span style="color:blue">
<b>
<a href="http://www.resultsdrivengroup.co.uk/course.aspx?CourseID=361">The ILM Level 5
Certificate in Service Improvement</a><a href="http://www.resultsdrivengroup.co.uk/Docs/RDT77%20L5%20Award%20Management%20Consultancy%20Jan%202013%20Derbyshire.doc" class="auto-style42">
(*4-day residential course*)</a></b><a href="http://www.resultsdrivengroup.co.uk/Docs/RDT77%20L5%20Award%20Management%20Consultancy%20Jan%202013%20Derbyshire.doc" class="auto-style42"><span class="auto-style50">
</span> </a></span>
</strong>
<span class="auto-style50">
will take place from 20 to 23 January 2014</span>
at our training centre in Keswick, Cumbria.<strong> <br />
<br />
</strong></span></span>
<span style="mso-bidi-font-size:11.0pt;mso-bidi-font-family:Tahoma">
<span style="font-size:11.0pt;font-family:"Trebuchet MS","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
mso-ansi-language:EN-GB;mso-fareast-language:EN-GB;mso-bidi-language:
AR-SA" class="auto-style67"><strong>(Arrive in Keswick at 11:00 on 20 January
2014, leave at 16:00 on 23 January 2014)</strong></span></span></p>
<p class="MsoNormal">
<span style="font-size:12.0pt;font-family:"Trebuchet MS","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";
mso-fareast-language:EN-GB">
<span style="line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-font-weight: bold">
<strong><span class="auto-style51">The Cost</span><br />
<br />
</strong> The cost including programme delivery, registration,
accreditation and certification is <strong>£1,395 </strong>+ VAT per delegate.
(Accommodation and food costs in Keswick are also included).</span></span></p>
<p style="font-family: 'Trebuchet MS'; font-size: medium;">
<span class="auto-style10" style="line-height: 115%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">
<strong>
<a href="http://www.resultsdrivengroup.co.uk/Docs/ILM_Level_5_Certificate_in_Service_Improvement.pdf?10888">Download the
course brochure</a></strong></span><br />
</p>
<p class="MsoNormal">
<span style="font-family:
"Trebuchet MS","sans-serif";mso-bidi-font-weight:bold">
<span class="auto-style25"><strong>*</strong></span><span style="color:
blue"><strong>Next steps*</strong></span></span></p>
<p class="MsoNormal">
<span style="font-family:
"Trebuchet MS","sans-serif";mso-bidi-font-weight:bold">If
you would like to enrol on this course, please fill<o:p> in a
registration form online. </o:p>
</span></p>
<p class="auto-style46" style="mso-bidi-font-weight: bold">
<span class="auto-style32">C</span><span class="auto-style49"><span class="auto-style32">lick
here to link to the enrolment form:
</span>
<a href="http://www.resultsdrivengroup.co.uk/Docs/RDT113%20ILM%20L5%20Certificate%20in%20Service%20Improvement%2014%20Nov%202013%20London.doc">
<strong><span class="auto-style32">ILM L5 Cert in Service
Improvement</span></strong></a><span class="auto-style22"><strong><span class="auto-style32">
- London - 14 Nov 2013</span></strong></span></span></p>
<p class="auto-style46" style="mso-bidi-font-weight: bold">
<span class="auto-style32">C</span><span class="auto-style49"><span class="auto-style32">lick
here to link to the enrolment form:
</span>
<a href="http://www.resultsdrivengroup.co.uk/Docs/RDT123%20ILM%20L5%20Certificate%20in%20Service%20Improvement%2020%20Jan%202014%20Cumbria.doc">
<strong><span class="auto-style32">ILM L5 Cert in Service
Improvement</span></strong></a><span class="auto-style22"><span class="auto-style32"><strong>
- Cumbria - 20 Jan 2014</strong></span></span></span></p>
<p class="MsoNormal">
<span style="font-family:
"Trebuchet MS","sans-serif";mso-bidi-font-weight:bold">
<span class="auto-style32">For delegates who are self-funding it is
possible to set up an 8 month payment plan by direct debit
or credit card.</span></span></p>
<p class="auto-style24" style="mso-bidi-font-weight: bold"><strong>
In-house delivery options</strong><o:p></o:p></p>
<p class="MsoNormal">
<span style="font-family:
"Trebuchet MS","sans-serif";mso-bidi-font-weight:bold">We
can deliver these programmes in-house - please contact us for further details.</span><span style="font-family:"Trebuchet MS","sans-serif""><o:p></o:p></span></p>
<p style="font-family: 'Trebuchet MS', sans-serif">
<span style="font-family:
"Trebuchet MS","sans-serif";mso-bidi-font-weight:bold">
<span class="auto-style32">If
you have any queries about any of our courses, please
call us on </span><span class="auto-style32"> <strong>0845 094 0587 </strong>
or </span>
<span style="font-family: "Trebuchet MS","sans-serif"; mso-bidi-font-weight: bold"><o:p>
<span class="auto-style32">email us at </span> </o:p>
</span><a href="mailto:info@resultsdrivengroup.co.uk">
<span style="font-family:"Trebuchet MS","sans-serif";mso-bidi-font-weight:bold" class="auto-style32">
info@resultsdrivengroup.co.uk</span></a><o:p><span class="auto-style32"><br />
</span></o:p></span></p>
<p><font color="#000000" face="Trebuchet MS">Kind regards</font></p>
<p>
<font color="#000000" size="2" face="Trebuchet MS" style="font-size: medium">Chris Goodwin<br />
Results Driven Group<br />
Head Office<br />
Cumberhills Road<br />
Duffield<br />
Derbyshire<br />
DE56 4HA</font></p>
<p>
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