[PyFeyn] INVITATION FOR A TRAINING SEMINAR ON PROTOCOL ETIQUETTE AND EVENT MANAGEMENT 5TH-16TH SEPTEMBER, 2022

[Afriex Training Limited]

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INVITATION FOR A TRAINING SEMINAR ON PROTOCOL ETIQUETTE AND EVENT 
MANAGEMENT 5TH-16TH SEPTEMBER, 2022
 

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Register to attend 


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Calendar for 2022 

 

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Contact us
 
 
VENUE: 
BEST WESTERN, MERIDIAN HOTEL, NAIROBI, KENYA
Office 
Telephone: +254-715-310-685
Register 
as a group of 5 or more participants and get 15% discount on the course fee. 

Send 
us an email: 
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training at afriextraining.orgor 
call +254-715-310-685
 
INTRODUCTION
The 
very first impressions are often made within first few seconds of a meeting with 
another person. Among other things, this course helps you leave a great first 
impression. It also addresses how to deal with others in a business 
setting taking into account differences in culture and region. Participants will 
also get tips on how to apply proper manners and business etiquette in many 
different settings. In addition, many diplomatic 'incidents' occur due to the 
personnel's lack of understanding of various protocol standards. Therefore, a 
portion of the course is dedicated to introducing the international rules of 
protocol that need to be implemented during formal occasions and 
visits.
DURATION
10 
days.
TARGET 
AUDIENCE
Personnel 
officers, public relations professionals, event’s organizers, personal 
assistants, employees in the hospitality business and all those whose position 
requires dealing and interacting with important persons in both government and 
private sectors.
OBJECTIVES
By 
the end of the course, participants will be able to:
  Explain 
how to behave correctly in both business and social situations
  Describe 
how to interact and communicate effectively with different types of 
guests
  Demonstrate 
appropriate personal and professional conduct
  Plan 
VIP visits and formal occasions while executing the role of the ideal 
host
  Apply 
proper communication etiquette
  Implement 
different variations in protocol and etiquette from different cultures, nations 
and regions
  Schedule 
and plan for an event effectively
  Troubleshoot 
event plans to identify potential problem areas before they emerge
  Adopt 
the appropriate protocols
  Understand 
events budgeting and costs management
  Identify 
appropriate event marketing media for planned events
  Understand 
event safety practices and regulations
  Ensure 
adoption of effective communication channels and techniques in 
events.
  Understand 
post-event management requirements
COURSE 
OUTLINE
Module 
  1: Principles of business etiquette and protocol
  Definitions 
and concepts
  Guiding 
principle
  Importance 
of etiquette in business
  Importance 
of protocol in business
  The 
importance of manners
  Creating 
the right corporate image
  Six 
basic principles
 
Module 
2: Achieving communication success
  Communication 
levels and definitions
  The 
four principles of communication
  Elements 
of the communication process
  Communication 
delivery aspects
  Barriers 
to effective communication
  Overcoming 
communication barriers
  Communicating 
across cultures
  Managing 
perceptions and biases
  Communication 
key qualities
  Listening 
etiquette
Module 
3: Personal and professional conduct
  Universal 
expectations for behavior
  Etiquette 
for formal occasions
  Handling 
difficult personalities
  Four 
choices for dealing with various behaviors
  International 
business etiquette
  Customs 
and cultures
  Best 
practices
             Module 
4: Planning and hosting VIP occasions
  Preparation 
for official visits
  Protocol 
at events and summits
  Key 
qualities of the ideal host
  Seating 
strategies
  Risk 
and contingency planning
  Mistakes 
to avoid
  Meeting 
at airports
             Module 
5: Proper communication etiquette
  Phone 
etiquette
  Meeting 
etiquette
  Email 
etiquette
  Titles 
and forms of address
  Exchanging 
gifts
Module 
6: Variations in protocol and etiquette
  Administrative 
protocol
  Flags, 
anthems and logos
  Awkward 
situations and solutions
  Panoramic 
view of variations
    
         
  
 Module 7: Events Management Foundation
  Reasons 
for event proposal
  Importance 
of the event
  Format 
of the event
  Timeline 
of the event
  Event 
location
  Different 
responsibilities
  Resources 
requirements for event success
  Acquisition 
of the resources
  Benefits 
of the event to the organization
  Likely 
Barriers the event
  Overcoming 
the barriers
  Contingency 
Plans Needed in the event
 
Module 
8: Planning Process
  Event 
planning
  Event 
purpose and concept
  Development 
of an event management plan
  Research
  Community 
and public consultation in event planning
  Organizing 
group/planning committee
  Event 
Timing
  Day 
Before Event
  Event 
Day
 
Module 
9: Events Costs Management
  Basics 
of an Event Budget
  Responsibilities 
in the design of Budget?
  The 
Budgeting Process
  Income
  Sponsorship
  Grant 
funding sources
  Raffles 
and fundraising
  Expenses
  Cash 
handling
 
Module 
10: Events Logistics Management
  Venue 
Selection
  Site 
plan
  Temporary 
structures
  Waste 
management
  Disability 
access
  Entry 
and exit details
  Waste 
Disposal
  Public 
liability
  Health 
and safety permits
  Security 
Checklist
  First 
aid and emergency medical supplies
  Emergency 
procedures
 
Module 
11: Marketing of an event
  Event 
marketing plan
  Event 
marketing media
  Banner
  Direct 
mail
  Noticeboards 
o Media
  Online 
tourism and event websites
  Online 
news calendars
  Signage
   Professional 
photography and video recording
  Notifying 
residents
   
Module 
12: Event safety and regulations
  Public 
liability insurance
  Risk 
and opportunity management plans
  Emergency 
management plan
  Contingency 
plan
  permits 
and local laws
  Traffic 
management
  Noise 
levels
  Security
  Catering
  Fire 
management
  Gas 
cylinder safety
  Contracts
  Postponing 
or cancelling the event
 
Module 
13: Human resources planning for the Event
  Staffing
  Recruiting 
volunteers
  OH 
and S
  First 
aid
  OH 
and S walk-through
  Team 
briefing (prior to event)
 
Module 
14: Program
  Program 
schedule/run sheet
  Audiovisual
Module 
15: The Effective Communication in an Event
  Importance 
of good communication important
  Barriers 
to effective communication
  Structuring 
communication
  Verbal 
and Non-Verbal Communication
  Business 
Communication
  Managing 
people
  Negotiating
  Socializing
  Giving 
presentations
Module 
16: Public Relations
  Role 
that Public Relation
  Effective 
Public Relation
  Role 
of Public Relation in events management
  The 
importance of corporate image and role of PR plays in the makeup of good 
corporate image
Module 
17: Introduction and Fundamentals of Protocol
  What 
Is Protocol
  How 
Different is Protocol from Etiquette and Diplomacy
  Where 
did it Originate from?
  Application 
of protocol in events
Module 
18: Protocol in practice
  How 
to Address Various Office Bearers in Speech,
  In 
Letter Writing and when with Spouses
  Reception 
of VIPs
  How 
to Introduce People
  Acceptable 
Conduct when Facilitating Introductions
  Dressing 
for the Occasion
  Cultural 
etiquette
Module 
19: Practical Sitting Arrangements
  Sitting 
Plan (U-shape; pod; circle; conference etc)
  The 
Main Table
  Placing 
the Host and the Guest of Honour
  Table 
Plans for Different Occasions
  Social 
luncheon or dinner
  Place 
Cards
Module 
20: International Cultural Etiquette
  Meeting 
and Greeting
  Names 
and Titles
  Body 
Language
  Corporate 
Culture
  Dining 
and Entertainment
  Dressing
  Presentation 
and Receive of Gifts
Module 
21: Post-event management
  Evaluation
  Debriefing
  Showing 
appreciation
METHODOLOGY
The 
instructor led trainings are delivered using a blended learning approach 
and comprises of presentations, guided sessions of practical exercise, web based 
tutorials and group work. Our facilitators are seasoned industry experts 
with years of experience, working as professional and trainers in these 
fields.
All 
facilitation and course materials will be offered in English. The participants 
should be reasonably proficient in English.
TRAINING 
VENUE, LOGISTICS AND PAYMENT
  Training 
will be held at Afriex Training Centre,Nairobi Kenya.
  The 
course fee covers the course tuition, training materials, two break 
refreshments, lunch, and study visits.
  Accommodation 
and airport transfer are arranged upon request by the participant.
  This 
training can also be tailor made for your institution upon 
request. You can have it delivered in our training Centre or at a 
convenient location.
  For 
further inquiries, please contact us on 
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training at afriextraining.org
  Payment 
should be made to Afriex Training Limited bank account before the start of 
the training and receipts sent to 
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training at afriextraining.org
  Upon 
successful completion of this training, participants will be issued with an 
Afriex Training Ltd certificate.
 
 
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